Help center / Academy and certificates
How the exam works
Question types, the pass mark, attempts, and what happens after you pass.
Updated 2026-11-04
The exam
Each course ends with a scored exam. You must be signed in to take it. The Practitioner and Specialist exams also need an active membership.
Question types
- Single choice: pick one answer.
- Multiple choice: pick every answer that applies.
- Scenario: read a short situation and answer the question about it.
Before you start
Finish every lesson of the course first. The exam does not open until you do.
Pass mark and attempts
Each course sets its own pass mark and its own limit on attempts. You pass when your score reaches the pass mark. [My Academy](/academy/my) shows how many attempts you have used.
Question order
Each attempt has its own question order. The Academy saves the order when the attempt starts. If you reload the page, the order stays the same.
Scoring
The Academy scores the exam by fixed rules. Each question has set correct answers. No person and no AI program grades your answers.
After you pass
The Academy issues your certificate and emails you a link to it. It also appears on [My Academy](/academy/my). You see which answers were right and why after you pass, and after your last attempt.
If you do not pass
Study the lessons and take the exam again while you have attempts left. Each attempt has a new question order. You cannot retake an exam you have passed. If you have no attempts left, email hello@daycaremap.fyi. Name the course. You cannot reset attempts yourself.
Still need help? hello@daycaremap.fyi